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| 2019 | 1: Preference for personal contact or force of habit, loyalty to usual shops | 84,9 | | 2: Have no need | 66,6 | | 3: Trust concerns about receiving, returning goods and compliant/redress concerns | 51,1 | | 4: Lack of skills | 42,7 | | 5: Don´t have a credit, debit card for payment over the Internet | 20,3 | | 6: Unavailability of goods, services needed | x | | 7: Speed of the Internet connection is too slow | x | | 2017 | 1: Preference for personal contact or force of habit, loyalty to usual shops | 84,9 | | 2: Have no need | 65,4 | | 3: Trust concerns about receiving, returning goods and compliant/redress concerns | 48,3 | | 4: Lack of skills | 42,4 | | 5: Don´t have a credit, debit card for payment over the Internet | 13,6 | | 6: Unavailability of goods, services needed | x | | 7: Speed of the Internet connection is too slow | x | | 2016 | 1: Preference for personal contact or force of habit, loyalty to usual shops | 86,9 | | 2: Have no need | 65,1 | | 3: Trust concerns about receiving, returning goods and compliant/redress concerns | 49,7 | | 4: Lack of skills | 41,8 | | 5: Don´t have a credit, debit card for payment over the Internet | 15,2 | | 6: Unavailability of goods, services needed | x | | 7: Speed of the Internet connection is too slow | x | | 2015 | 1: Preference for personal contact or force of habit, loyalty to usual shops | 86,3 | | 2: Have no need | 66,6 | | 3: Trust concerns about receiving, returning goods and compliant/redress concerns | 48,3 | | 4: Lack of skills | 39,8 | | 5: Don´t have a credit, debit card for payment over the Internet | 13,7 | | 6: Unavailability of goods, services needed | x | | 7: Speed of the Internet connection is too slow | x | | 2014 | 1: Preference for personal contact or force of habit, loyalty to usual shops | 85,7 | | 2: Have no need | 70,4 | | 3: Trust concerns about receiving, returning goods and compliant/redress concerns | 59,3 | | 4: Lack of skills | 37,8 | | 5: Don´t have a credit, debit card for payment over the Internet | 18,6 | | 6: Unavailability of goods, services needed | x | | 7: Speed of the Internet connection is too slow | x | | Proportion of persons aged between 16 and 74 years old not using e-commerce for private purposes in the previous year or never used (%) by Reason for not using e-commerce; Annual - Statistics Portugal, Survey on ICT usage in private households | | Note(s): | | (1) Since 2016, the data refer to individuals using e-commerce for private purposes more than one year ago or never used. |
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This data last updated:november 28, 2019
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