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Data reference period (1) Type of available functionality (Internet)Proportion of central administrations having presence on the Internet (%) by Geographic localization (Mainland) and Type of available functionality (Internet); Annual
Geographic localization (Mainland)
1: Continente
%
20221: Administration constitutional information98,2
2: Information of services provided96,3
3: Legislation91,2
4: E-mail to receive messages or requests for information97,4
5: Available access to databeses66,7
6: Recruitment staff80,6
7: Free distribution of goods or services online in digital format58,2
8: Sales of good or services in digital format on-linex
9: User payments online14,3
10: Forms available for download75,5
11: Forms available for completion and submission online73,6
14: Helpdesk, FAQ´s68,1
15: Deegre of users satisfaction30,8
20211: Administration constitutional information97,8
2: Information of services provided96,0
3: Legislation90,8
4: E-mail to receive messages or requests for information97,4
5: Available access to databeses66,2
6: Recruitment staff80,1
7: Free distribution of goods or services online in digital format57,7
8: Sales of good or services in digital format on-linex
9: User payments online15,8
10: Forms available for download75,7
11: Forms available for completion and submission online73,9
14: Helpdesk, FAQ´s66,9
15: Deegre of users satisfaction30,5
20201: Administration constitutional information96,0
2: Information of services provided94,1
3: Legislation87,1
4: E-mail to receive messages or requests for information95,7
5: Available access to databeses67,0
6: Recruitment staff71,6
7: Free distribution of goods or services online in digital format52,1
8: Sales of good or services in digital format on-linex
9: User payments online19,1
10: Forms available for download70,6
11: Forms available for completion and submission online68,3
14: Helpdesk, FAQ´s64,0
15: Deegre of users satisfaction32,0
20191: Administration constitutional information95,9
2: Information of services provided94,5
3: Legislation89,1
4: E-mail to receive messages or requests for information96,6
5: Available access to databeses65,2
6: Recruitment staff72,4
7: Free distribution of goods or services online in digital format53,2
8: Sales of good or services in digital format on-linex
9: User payments online18,8
10: Forms available for download70,0
11: Forms available for completion and submission online66,9
14: Helpdesk, FAQ´s61,4
15: Deegre of users satisfaction29,7
20181: Administration constitutional information98,8
2: Information of services provided96,5
3: Legislation92,6
4: E-mail to receive messages or requests for information97,7
5: Available access to databeses69,0
6: Recruitment staff72,1
7: Free distribution of goods or services online in digital format54,7
8: Sales of good or services in digital format on-linex
9: User payments online16,7
10: Forms available for download77,1
11: Forms available for completion and submission online70,9
14: Helpdesk, FAQ´s61,6
15: Deegre of users satisfaction34,5
Proportion of central administrations having presence on the Internet (%) by Geographic localization (Mainland) and Type of available functionality (Internet); Annual - DGEEC, Survey on ICT usage in public administration
Note(s):
(1) From 2011, the reference universe consists on the entities that comprise the Sector of General Government (S.13 of the European System of National and Regional Accounts - ESA 95).

This data last updated:march 15, 2024