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2022 | 1: Administration constitutional information | 98,2 | 2: Information of services provided | 96,3 | 3: Legislation | 91,2 | 4: E-mail to receive messages or requests for information | 97,4 | 5: Available access to databeses | 66,7 | 6: Recruitment staff | 80,6 | 7: Free distribution of goods or services online in digital format | 58,2 | 8: Sales of good or services in digital format on-line | x | 9: User payments online | 14,3 | 10: Forms available for download | 75,5 | 11: Forms available for completion and submission online | 73,6 | 14: Helpdesk, FAQ´s | 68,1 | 15: Deegre of users satisfaction | 30,8 | 2021 | 1: Administration constitutional information | 97,8 | 2: Information of services provided | 96,0 | 3: Legislation | 90,8 | 4: E-mail to receive messages or requests for information | 97,4 | 5: Available access to databeses | 66,2 | 6: Recruitment staff | 80,1 | 7: Free distribution of goods or services online in digital format | 57,7 | 8: Sales of good or services in digital format on-line | x | 9: User payments online | 15,8 | 10: Forms available for download | 75,7 | 11: Forms available for completion and submission online | 73,9 | 14: Helpdesk, FAQ´s | 66,9 | 15: Deegre of users satisfaction | 30,5 | 2020 | 1: Administration constitutional information | 96,0 | 2: Information of services provided | 94,1 | 3: Legislation | 87,1 | 4: E-mail to receive messages or requests for information | 95,7 | 5: Available access to databeses | 67,0 | 6: Recruitment staff | 71,6 | 7: Free distribution of goods or services online in digital format | 52,1 | 8: Sales of good or services in digital format on-line | x | 9: User payments online | 19,1 | 10: Forms available for download | 70,6 | 11: Forms available for completion and submission online | 68,3 | 14: Helpdesk, FAQ´s | 64,0 | 15: Deegre of users satisfaction | 32,0 | 2019 | 1: Administration constitutional information | 95,9 | 2: Information of services provided | 94,5 | 3: Legislation | 89,1 | 4: E-mail to receive messages or requests for information | 96,6 | 5: Available access to databeses | 65,2 | 6: Recruitment staff | 72,4 | 7: Free distribution of goods or services online in digital format | 53,2 | 8: Sales of good or services in digital format on-line | x | 9: User payments online | 18,8 | 10: Forms available for download | 70,0 | 11: Forms available for completion and submission online | 66,9 | 14: Helpdesk, FAQ´s | 61,4 | 15: Deegre of users satisfaction | 29,7 | 2018 | 1: Administration constitutional information | 98,8 | 2: Information of services provided | 96,5 | 3: Legislation | 92,6 | 4: E-mail to receive messages or requests for information | 97,7 | 5: Available access to databeses | 69,0 | 6: Recruitment staff | 72,1 | 7: Free distribution of goods or services online in digital format | 54,7 | 8: Sales of good or services in digital format on-line | x | 9: User payments online | 16,7 | 10: Forms available for download | 77,1 | 11: Forms available for completion and submission online | 70,9 | 14: Helpdesk, FAQ´s | 61,6 | 15: Deegre of users satisfaction | 34,5 | Proportion of central administrations having presence on the Internet (%) by Geographic localization (Mainland) and Type of available functionality (Internet); Annual - DGEEC, Survey on ICT usage in public administration | Note(s): | (1) From 2011, the reference universe consists on the entities that comprise the Sector of General Government (S.13 of the European System of National and Regional Accounts - ESA 95). |
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This data last updated:march 15, 2024
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