Regardless of how the suggestions or complaints are formalised and their pertinence and feasibility, Statistics Portugal responds to all, stating the improvement or corrective action that will be
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Statistics Portugal handles suggestions in accordance with the guidelines of ISO 10002: 2007 –Quality management – Customer satisfaction – Guidelines for complaints handling in
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Statistics Portugal responds directly to suggestions and complaints submitted through the Statistics Portugal’s website, via WebInq, by letter, fax, email, statistical data user satisfaction
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Statistics Portugal’s Quality Management Unit responds to all complaints received, and for that purpose it collects the elements needed for responding from the different Statistics Portugal
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Statistics Portugal follows the principle of responding to suggestions within five business days at most. In complex cases requiring a more extended response timing, Statistics Portugal will send the
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Statistics Portugal handles complaints in accordance with the guidelines of ISO 10002: 2007 –Quality management – Customer satisfaction – Guidelines for complaints handling in
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A suggestion is a constructive expression for improvement of the quality of the products and/or services provided by Statistics Portugal, and is an opportunity to best render them suitable, whenever
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Statistics Portugal has an internal procedure in place to define the rules to be observed in the implementation of its system for managing suggestions and complaints sent to it by
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Complaints can be filed directly on the Statistics Portugal’s website, by filling in an electronic form, available under the ‘Contact us’ option on the top of the screen, or in
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The personal information related to the authors of suggestions and complaints is exclusively available for the purposes of monitoring Statistics Portugal’s Suggestions and Complaints Management
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